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Frequently Asked Questions

What is Practice Protect?

Practice Protect is an app that provides a secure and convenient way for firms to present applications to users. Users login to Practice Protect using a single set of credentials where they access a single ‘click through’ page to all of the apps their company has delegated to them.

You can think of it as your firms own app store where all of your company’s apps can be accessed with a single username and password instead of a different ID for every cloud app in your firm.

What is a password admin?

A ‘password admin‘ is the nominated internal person responsible for managing access to cloud apps and is our point of contact during the onboarding process. This should be a practice manager or someone else operationally involved in the business.

Note: For firms with more than 15 staff, we strongly recommend appointing multiple password admins at a ratio of 1:10 staff

What is a ‘sensitive’ app?

All of your company apps will be presented in Practice Protect however we only centralise the password control aspect of what we call ‘senstive apps’. Sensitive apps are applications in your firm that hold financial or highly sensitive client information such as your practice management tool, your clients’ financial information or a company CRM. The process of centralising password control is a time consuming one for the password admin so it’s always best to be discerning when allocating app sensitivity.

How long does the on-boarding process take?

The onboarding process typically takes 5-15 business days depending on how many users are in your firm.

How much of our time is required?

Each nominated password admin(s) should expect to invest 3-6 hours depending on the number of staff to be on-boarded, the number of sensitive applications your firm has and how involved he/she wants to be. Each staff members should expect to invest 15-30 minutes in an individual PC setup session.

What is Mail Redirection?

Mail Redirection is a simple process that diverts password reset emails from users to your password admin however it requires access to your mail system which can cause delays. Please refer to this article and/or send it to your IT provider to ensure the process is a smooth one.

What are the supported Web Browsers?

Practice Protect web browser extension is supported on the below web browsers

  • Chrome
  • Firefox
  • Internet Explorer

It is recommended to use the latest version of web browsers and Practice Protect browser extension. The browser extension can be deployed by Group Policy or installed individually by users (require privileges to install browser extensions).

For more information see Desktop Configuration section here

How Practice Protect work with Mobile Devices?

Practice Protect works with mobile devices using the phone/tablet’s web browser only (through Idaptive application). Practice Protect does not natively integrate with IOS or Android based applications. If you require Practice Protect to integrate with specific phone based applications this can be achieved using SAML or Federation.

What are the Desktop Applications that can be Integrated with Practice Protect? 

Integration of some desktop applications such as Outlook, Skype for Business and other compatible applications is available but not included in the standard onboarding package. This functionality is termed “Federation” and requires some integration into your existing identity environment such as Office 365, Active Directory or G-Suite.

For more information see Applications section here

Can Practice Protect be integrated with Citrix Environments?

Citrix environments can be protected by Practice Protect provided a standard RDS web deployment is configured.

For more information see RDS Web Integration with Practice Protect article here

Updated on July 22, 2019

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